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Request Account Deletion

Payless Distributors Ltd.

You have the right to request deletion of your account and associated personal data at any time. Follow the steps below to submit your request. Your identity will be verified via a code sent to your registered email address before any data is removed.

How to Request Deletion

  1. 1

    Enter the email address associated with your Payless account below.

  2. 2

    We'll send a 6-digit verification code to that email. Enter the code to confirm your identity.

  3. 3

    Once verified, your account and personal data will be permanently deleted. You'll receive a confirmation email.

What Will Be Deleted

  • Your user account and login credentials
  • Your B2B customer profile (company name, contact person, phone, address)
  • All saved delivery addresses
  • Saved order templates
  • Customer-specific discounts and pricing terms
  • Account notifications and preferences

Information We Must Retain

Certain records are retained for legal, financial, transaction, fraud-prevention, and regulatory purposes as required by Jamaican law. These records do not contain your login credentials.

  • Historical order records (for transaction and tax compliance)
  • Invoices and payment records (for financial auditing)
  • Gate passes and credit passes (for shipping and customs compliance)
  • Return and refund records (for dispute resolution)

Retained records are kept for a period of 7 years from the date of the relevant transaction, after which they are permanently destroyed in accordance with our data retention policy.

Step 1: Enter Your Email

We'll send a verification code to this address.

This action is permanent and cannot be undone. Once your account is deleted, you will need to register a new account to place orders or access the B2B portal again.